Frequently Asked Questions

For most Sherpas, it's easier than it looks! Many are nervous about balance given the unique single-wheeled design. However, the rigid frame construction helps keep the cart upright. We also include non-optional trekking poles to help with lateral balance (and braking). You can expect an adjustment period of between a few seconds to a few hikes to get used to the unique motions. But we're confident you will find balancing is much less challenging than expected. To get a good idea of what to expect, try out our Stability Calculator.

The recommended height for riders is from a minimum of 3 feet tall (91 cm) to a maximum height of 5 foot 6 (168 cm). Recommended max weight is 150 pounds (68 kg). Learn more about weights and stability.

We recommend Sherpas measure between 5 feet tall (152 cm) and 6 foot 8 (203 cm). The waist belt and harness frame are highly adjustable and fit waists between 25" and 50". The Sherpa also needs to have a size advantage over the passenger and cargo being carried. See Stability Score Tool Here.

Not yet, but we do have a prototype built and it is awesome. It will be sold as a separate, simple conversion kit when it releases so you don't have to worry whether you should wait for it. When it does come out, it'll make you feel like you're wearing a superhero cape instead of a harness.

Luci's first words after sitting in it for the first time ever were, "just leave me here!" Like Luci, most children are comfortable right away. We designed the molded seat, harness systems, and more around children picky about comfort and have found a system that works for most. The chair also sits on suspension that soaks up the bumps in the trail along with the fat-wheel design that also helps smooth the ride. More than that, as you learn brake control as the Sherpa, you'll also be able to enhance comfort simply by slowing the descent over obstacles and such.

The founder's daughter has virtually no trunk strength, so it has been well-tested for that. The seat features four reclining positions that help a child lay back a little more easily. The four-point harness helps keep your child's trunk in place, mesh sidewalls help pick up the slack and a pommel molded into the seat helps prevent their bottom from sliding forward. We also offer a Trunk Support accessory to help keep the passenger centered and supported in the seat.

We accept payment from insurance and organizations that accept our product. The first step is to reach out to any local organizations that provide funding or your insurance and ask them if they cover the Huckleberry Hiker. We are happy to work with them however necessary.

We recommend you make your case to your caseworkers about your need and how you'd use a Cascade Cart. We've heard of caseworkers pulling a 180 after a well-reasoned and passionate plea. Compare to things that are available and tell how this will improve your family's life.

If you are working with insurance or an organization please let us know and also have the organzation contact us so that we can track all information

Not yet. There are regulatory requirements we are not through testing yet. But it is in the works and will work in tandem with the base cart system to attach to your bike. We will provide this accessory as soon as possible.

"Different" is the word we hear most often. It takes a small adjustment period to get used to keeping the sway out of your walk for rider comfort. It's also an adjustment to learn to turn. It's more of a sidestep motion than a pivot since you're tied to the static frame. And just like driving a trailer, you'll need a little extra room to make turns. But most find they adjust quickly and enjoy the overall feel, solidity and balance of the Cascade.

You're welcome to come to our headquarters in Cache Valley, Utah to try one out. We also travel all around the world to offer cart demos that allow you to try the cart in person. You can see upcoming events on our News + Events page.

If you'd like us to do a public demo in your area, you can request a demo here. If none of these options work for you, we recommend making a purchase and trying it for yourself. We have a 30-day return policy whether it looks used or not.

Yes, we offer a 30 day return policy. We want you to fully understand and experience your Cascade before you decide to return it, so we’ll go the extra mile with you to make sure that happens. View our full return policy.

Countries currently available for shipments are USA, South Africa, Belgium, Czech Republic, Finland, France, Germany, Ireland, Italy, Netherlands, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Canada, Australia, New Zealand. New countries can be added on request.

Our first shipments to each country outside the US and Canada will be done one at a time until successful deliveries have been confirmed. This may cause additional delay to your delivery. If order fulfillment is unsuccessful, you will be issued a full refund.

The price you're shown includes VAT & tariffs, so you won't be need to worry about additional charges.